Terms of Trade
Your satisfaction is important. Any problems will be handled in a friendly and efficient manner by telephoning +64 3 5224413 (NZ 0800 289 992) or email firstname.lastname@example.org
Nelson Honey & Marketing (NZ) Ltd is a company located in New Zealand. The location and address is 276 State Highway 6, Motupiko, RD2 Nelson 7072, New Zealand.
You can expect your order to arrive quickly and in great condition.
We know you will be ordering things you need in a hurry. We aim to dispatch orders within two working days.
Occasionally a product may be out of stock. We will contact you promptly with a delivery date.
If we are unable to supply a product, we will contact you.
We offer a money-back guarantee on unopened goods returned in saleable condition within 30 days.
Prices are in $NZ (New Zealand dollars) and include GST. Freight is an extra charge and will be shown before the order is finalised.
Credit card transactions are handled by Direct Payment Solutions Ltd. We do not receive your credit card information and there is no facility within our site to store your card information for future orders.
New Zealand Customers:
If delivery is to a business you must include the business name in your delivery address. PO Boxes and Rural Delivery addresses are not a problem.
We will send you a confirmation email at the time your order is accepted. You can expect to receive your order within five working days.
We use CourierPost and send using Track and Trace, non-signature unless otherwise requested. If you're not home when the courier calls, the courier will usually leave your parcel at your door or in your mailbox. If they don't think it safe to leave, they'll leave a card for you to arrange a delivery time.
We accept responsibility for parcels lost in transit before they are delivered to your home or business, provided we are notified within seven days. We cannot accept responsibility for your parcel after delivery has been made.
We accept responsibility for breakages in transit. If you experience a breakage, please hold the item and packaging and advise us of the situation by telephoning 0800 289 992.
Freight is $7.90.
Customs and import regulations vary widely between countries. Some of the products we sell from our website are prohibited in certain countries. It is not possible for us to be aware of all import regulations. It is your responsibility to ensure that any products which you order are not prohibited or restricted within your country.
We send products overseas GST exclusive. The New Zealand GST rate of 15% leads to 1-2 cent rounding discrepancies when item prices are displayed and then multiplied by the quantity ordered. The export price is correct at the volume level.
Nelson Honey does not accept liability for a refund or replacement of any products or costs relating to the importation or confiscation of products by Customs Office or other government officials. Import duty or taxes payable on your order is your responsibility.
If an order is returned to us by your country’s government authorities in resalable condition, we will refund you the value of the order less any freight costs incurred by us. The refund will be arranged when the order is received by Nelson Honey, in saleable condition. We don't provide refunds for orders that are detained or confiscated by government or other officials.
We have been sending orders all over the world for many years and have very few problems. Please telephone +64 3 5224313 or email email@example.com if you have any questions.
We rely on you to fully complete the delivery address details when placing your order (workplace or building name, zip code, state etc.)
We use NZ Post and affiliates for international deliveries, no Track and Trace, no signature. Please inquire if you require alternative delivery methods and we will try to assist. Additional charges may apply. Your order should be received within fifteen days.
We accept responsibility for parcels lost in transit before they are delivered to your home or business, provided we are notified within twenty days. We cannot accept responsibility for your parcel after delivery has been made.
We accept responsibility for breakages in transit. If you experience a breakage please hold the item and packaging and advise us of the situation by telephoning +64 3 5224413 or email firstname.lastname@example.org
Within the site, there is an opportunity to check the freight cost before check out. The freight cost will also be shown as part of the check out steps.
Your satisfaction is our business.
Please telephone +64 3 5224413
or email email@example.com
if you have any questions.